uploading pics

Discussion in Technical Forum started by Chester Waugh, Apr 19, 2015
CW
Chester Waugh
I'm having a problem when uploading from picasa to tribalpages. The pictures look to be uploaded but once tribalpages opens I get an error message stating that my family tree cannot be found.
GD
Gulbanu Dattu
I am having the same problem. I cannot upload photographs - it looks like it is uploading and then brings up the last photograph I added to the website.
TribalPages.com
TPSupport
I am having the same problem. I cannot upload photographs - it looks like it is uploading and then brings up the last photograph I added to the website.
We tested this and did not see any issues. Since there are several places where you can upload pictures, please give us more details so that we can replicate the problem. Were you signed in as administrator? Did you pick the "Upload Photos" option from "Photos" in the menu or did you click upload photo from the Album or from the family view of a person?
GD
Gulbanu Dattu
We tested this and did not see any issues. Since there are several places where you can upload pictures, please give us more details so that we can replicate the problem. Were you signed in as admini more ...
strator? Did you pick the "Upload Photos" option from "Photos" in the menu or did you click upload photo from the Album or from the family view of a person
Yes, I was signed in as administrator. I tried to upload from an album.

Hope you can help.

TribalPages.com
TPSupport
Yes, I was signed in as administrator. I tried to upload from an album. Hope you can help.
We have noticed this behavior if we could not process the picture you uploaded. Make sure that the picture is a valid picture. Some users just rename a word or pdf file as a jpg extension and try to upload it. In such cases we cannot process the picture and users notice the behavior you just mentioned.
GD
Gulbanu Dattu
We have noticed this behavior if we could not process the picture you uploaded. Make sure that the picture is a valid picture. Some users just rename a word or pdf file as a jpg extension and try to upload more ...
it. In such cases we cannot process the picture and users notice the behavior you just mentioned
The upload is working now! No idea what the issue was.

Thank you for your prompt response.

CW
Chester Waugh
We tested this and did not see any issues. Since there are several places where you can upload pictures, please give us more details so that we can replicate the problem. Were you signed in as admini more ...
strator? Did you pick the "Upload Photos" option from "Photos" in the menu or did you click upload photo from the Album or from the family view of a person
no I was not logged in as administrator, I have never logged in as admin. I used the upload photo option from picasa