Tribal Pages support

Discussion in Technical Forum started by Pauline Pickup, Aug 29, 2015
PP
Pauline Pickup
  website
I have emailed TP support about an issue uploading Gedcom file twice and no reply to either. I see other people are having the same issue from the forum.

WHERE ARE YOU TP SUPPORT? !!!!!

Really getting fed up with this now :-(

TribalPages.com
TPSupport
What is the size of your gedcom file?
PP
Pauline Pickup
  website
What is the size of your gedcom file?
Thanks for replying :-)

The file size is 12,146 KB. I have not had a problem uploading until recently and I know there are websites on here much larger than mine. Current number of people is 10,041.

Look forward to hearing from you

TribalPages.com
TPSupport
Thanks for replying :-) The file size is 12,146 KB. I have not had a problem uploading until recently and I know there are websites on here much larger than mine. Current number of people is 10,041. Look forward to hearing from you
Could you please email the GEDCOM to support@tribalpages.com. It would be great if you could zip the file before sending it
PP
Pauline Pickup
Could you please email the GEDCOM to support@tribalpages.com. It would be great if you could zip the file before sending it
Thanks for the reply. I'm operating on Windows 10 and WinZip doesn't seem to be for that version. Please advise if I can send an unzipped file to you.

Many thanks

TribalPages.com
TPSupport
Thanks for the reply. I'm operating on Windows 10 and WinZip doesn't seem to be for that version. Please advise if I can send an unzipped file to you. Many thanks
Open file manager and browse to the folder with the file. Move the pointer over the filename and click the right mouse button. Select the send-to option and you should see the zip option.
PP
Pauline Pickup
Open file manager and browse to the folder with the file. Move the pointer over the filename and click the right mouse button. Select the send-to option and you should see the zip option.
Thanks for that info. I will sort and send the file to you.
PP
Pauline Pickup
  website
Thanks for that info. I will sort and send the file to you.
Just checking to see if my email has been received with my zipped Gedcom file. I sent it on the 2nd Sept.