How do I delete my account

Discussion in Technical Forum started by Liz Mackinlay, Nov 1, 2015
LM
Liz Mackinlay
  website
I see a few messages similar to this but no replies (surprise surprise). How do I delete my account off here? I want to remove both of my family trees, and then myself. Can someone please reply to this message. I have tried emailing support@tribalpages.com but that is a joke - nobody ever replies to that email. Someone HELP PLEASE!!!
E
EileenB
  website
Login to your account then go to EDIT then DELETE ALL NAMES on each of your trees. That should work for you.
LM
Liz Mackinlay
Login to your account then go to EDIT then DELETE ALL NAMES on each of your trees. That should work for you.
Hi Eileen

Yes, normally that would work, but because I have an expired subscription, I cannot get past EDIT without paying first.

RB
Robert Burns
Get away from the email and write them a letter. Send it so they have to sign for it.

TribalPages INC

12157 W Linebaugh Ave, Suite 183

Tampa, FL 33626

USA

C
Cheryl
I have a family tree that is up-to-date with subscription payment. However, a family member who had a subscription, has not continued to renew hers. I am a guest on her tree. I can see the listing of her tree and invitation on my account. I should be able to make the decision on my end to to remove myself from her tree and delete her tree and invite somehow. On the mobile app my tree and her tree were added a few years. Now, on the mobile app, only her tree will open. My tree is very expansive and seems to be inactive even though it is listed there beneath her tree. I should be able to delete any tree from mobile app also.

I was also receiving emails that her subscription needed to be renewed on her account. I think it was part of the newsletter. Now I still get the newletter email for her account and it says that subscription needs updating for newsletters to continue.

It is frustrating. I have requested help on how to be released from her account. I don't know for sure but wonder if her lapsed subscription is why my tree won't open on the mobile app. I have had to abandon the app. and only access my tree on desktop.

SR
Shirley Rogers
I have tried several times to close my account with tribal pages without success! They do not respond to emails, but they do continue to take the annual fee out of my PayPal acct.