TRIBAL SUPPORT FREE SITE GEDCOM

Discussion in Technical Forum started by Les, Jan 23, 2016
L
Les
  website
Tribal Support you have just stated that FREE SITES are not allowed to download their GEDCOM.

I have pointed this out to you in te past tay you cannot do this, as the GECOM belongs to that person, and they have to have full jurisdiction over it.

Here are two extracts from your

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Terms of Use updated November 21, 2010

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7. Proprietary Rights in Content.

1. TribalPages does not claim any ownership rights in the text, information, files, images, photos, video, sounds, musical works, works of authorship, or any other materials that you post to the TribalPages Services, including without limitation, to your profile, to a node or profile of any third party, or to our forum. After posting your Content to the TribalPages Services, you continue to retain all ownership rights in such Content, and you continue to have the right to use your Content in any way you choose

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2. You are solely responsible for the Content that you post on or through any of the TribalPages Services, and any material or information that you transmit to other Members and for your interactions with other users. TribalPages does not endorse and has no control over the Content

Your answer would be appeciated

Regards

Les

TribalPages.com
TPSupport
Hi Les,

You are right. Owners of websites are the only owners of their family trees. We do not claim any ownership.

We do not store the family tree information in GEDCOMS. They are stored in a database. Every time a GEDCOM is uploaded the contents of the GEDCOM is read and the database is updated. The GEDCOM is of no more use to TribalPgaes and is discarded. When an administrator requests a GEDCOM, we generate a new one from the records in the database.

We are not a cloud storage service for uploading and downloading GEDCOM files. GEDCOMS files are not stored on TribalPages for download later.

L
Les
  website
Hi Les, You are right. Owners of websites are the only owners of their family trees. We do not claim any ownership. We do not store the family tree information in GEDCOMS. They are stored in a database. more ...
Every time a GEDCOM is uploaded the contents of the GEDCOM is read and the database is updated. The GEDCOM is of no more use to TribalPgaes and is discarded. When an administrator requests a GEDCOM, we generate a new one from the records in the database. We are not a cloud storage service for uploading and downloading GEDCOM files. GEDCOMS files are not stored on TribalPages for download later
Good Morning Tribal Support.

Does this now mean that FREE sites will be able to DOWNLOAD their GEDCOM as PAID sites can do as it is all saved the same by you goodselves.

In all your Advertising for recruiting Members , you do not STATE anywhere that FREE sites information cannot be downloaded.

This puts these Members in a false sense of security, as most just open up a FREE site and start adding private information ( They do not all UPLOAD a GEDCOm )Once this is done, they have no way of retrieving their information, unless they convert to a PAID site. This is not pointed out to them, and according to your TERMS OF USE you must let them do this.

Regards

Les

AS
Alan Scott
  website
Good Morning Tribal Support. Does this now mean that FREE sites will be able to DOWNLOAD their GEDCOM as PAID sites can do as it is all saved the same by you goodselves. In all your Advertising for more ...
recruiting Members , you do not STATE anywhere that FREE sites information cannot be downloaded. This puts these Members in a false sense of security, as most just open up a FREE site and start adding private information ( They do not all UPLOAD a GEDCOm )Once this is done, they have no way of retrieving their information, unless they convert to a PAID site. This is not pointed out to them, and according to your TERMS OF USE you must let them do this. Regards Le
A MESSAGE TO TRIBALPAGES SUPPORT

I have read Les's messages and your reply in which you have not stated what is the actual situation with new free sites. I find that I can download my Gedcom from one of my free sites which was created Sept. 2015.

What is the situation for a free site created now. Will members be able to download their Gedcom.

If not, I feel that you have not thought about the consequences, such as loss of membership and new members. A ridiculous policy. Don't you know that there are other family history sites available that allow downloading of Gedcoms from free sites.

In your own interests you should allow downloading of Gedcoms from all sites at all times. You must be aware that with the number of glitches in your system and the complaints about lack of consistent help from TRIBAL PAGES SUPPORT that many look at using other Family History sites. My advice is not to rock the boat any more and allow downloading of Gedcoms from ALL sites including new free sites.

LM
Lisa Masters
A MESSAGE TO TRIBALPAGES SUPPORT I have read Les's messages and your reply in which you have not stated what is the actual situation with new free sites. I find that I can download my Gedcom from more ...
one of my free sites which was created Sept. 2015. What is the situation for a free site created now. Will members be able to download their Gedcom. If not, I feel that you have not thought about the consequences, such as loss of membership and new members. A ridiculous policy. Don't you know that there are other family history sites available that allow downloading of Gedcoms from free sites. In your own interests you should allow downloading of Gedcoms from all sites at all times. You must be aware that with the number of glitches in your system and the complaints about lack of consistent help from TRIBAL PAGES SUPPORT that many look at using other Family History sites. My advice is not to rock the boat any more and allow downloading of Gedcoms from ALL sites including new free sites
You can always try your membership on another site, as I have, only to find my members are plainly happy here. I think they only went to the other site one time. I found also that price at other sites are way to high and if you want a family tree you have to type all the names in yourself. Sure they have some different things, and if for some reason they need a gedcom file I can send it to them. But most don't do the homework as I do. I think my members and I are going to be happy here for as long they are still alive.

Lis-

AS
Alan Scott
  website
You can always try your membership on another site, as I have, only to find my members are plainly happy here. I think they only went to the other site one time. I found also that price at other sites more ...
are way to high and if you want a family tree you have to type all the names in yourself. Sure they have some different things, and if for some reason they need a gedcom file I can send it to them. But most don't do the homework as I do. I think my members and I are going to be happy here for as long they are still alive. Lis
Hi Lis,

I like Tribalpages and so do you. That's why we are members. However in this business world the objective is to make the majority happy and mot give competitors an advantage.

Cheers,

Alan

L
Les
  website
Hi Lis, I like Tribalpages and so do you. That's why we are members. However in this business world the objective is to make the majority happy and mot give competitors an advantage. Cheers, Alan
Hi Alan , as you know over the years we have tried to help make Tribal Pages the best, and the additions that I have suggested, has done this, even before Tribal Pages themselves.

Just one SIMPLE POINT Their MUSIC addition came four years after I had pur this on my Site and suggested them to do this

Now for a PENNY ANTE solution they once again seem to spoil it for themselves..

Thanks for your input

Regards

Les

L
Les
  website
You can always try your membership on another site, as I have, only to find my members are plainly happy here. I think they only went to the other site one time. I found also that price at other sites more ...
are way to high and if you want a family tree you have to type all the names in yourself. Sure they have some different things, and if for some reason they need a gedcom file I can send it to them. But most don't do the homework as I do. I think my members and I are going to be happy here for as long they are still alive. Lis
Hi Lisa I believe that you have missed the point completely.

It has nothing to do with not being happy with Tribal Pages and the price that they charge which is quite resonable.

FREE site Members can and do spend days and weeks entering their information by entering singly to Tribal Pages and some with a GEDCOM , and all this work belongs to them. ( Forget uploading a GEDCOM for the moment)

Now if they wish to DOWNLOAD their information back to their PC , they cannot do this, as Tribal Support will not allow them to make a GEDCOM UNLESS THEY PAY

A GEDCOM to download is their only means of doing this, but as they own the work that they have entered, and Tribal Support has admitted that it does not belong to them,

Tribal Support has no right to do this, and must give a way for them to obtainn their property and use as they wish

AS PUBLISHED IN TRIBAL PAGES

Terms of Use updated November 21, 2010

and the CEDCOM is the simple answer.

Hope that I have made this clear to you.

Regards

Les

AS
Alan Scott
  website
A MESSAGE TO TRIBALPAGES SUPPORT I have read Les's messages and your reply in which you have not stated what is the actual situation with new free sites. I find that I can download my Gedcom from more ...
one of my free sites which was created Sept. 2015. What is the situation for a free site created now. Will members be able to download their Gedcom. If not, I feel that you have not thought about the consequences, such as loss of membership and new members. A ridiculous policy. Don't you know that there are other family history sites available that allow downloading of Gedcoms from free sites. In your own interests you should allow downloading of Gedcoms from all sites at all times. You must be aware that with the number of glitches in your system and the complaints about lack of consistent help from TRIBAL PAGES SUPPORT that many look at using other Family History sites. My advice is not to rock the boat any more and allow downloading of Gedcoms from ALL sites including new free sites
Error in my message. The free site was created Sept. 2014
AS
Alan Scott
  website
A MESSAGE TO TRIBALPAGES SUPPORT I have read Les's messages and your reply in which you have not stated what is the actual situation with new free sites. I find that I can download my Gedcom from more ...
one of my free sites which was created Sept. 2015. What is the situation for a free site created now. Will members be able to download their Gedcom. If not, I feel that you have not thought about the consequences, such as loss of membership and new members. A ridiculous policy. Don't you know that there are other family history sites available that allow downloading of Gedcoms from free sites. In your own interests you should allow downloading of Gedcoms from all sites at all times. You must be aware that with the number of glitches in your system and the complaints about lack of consistent help from TRIBAL PAGES SUPPORT that many look at using other Family History sites. My advice is not to rock the boat any more and allow downloading of Gedcoms from ALL sites including new free sites
I have just started up a new free site to see for myself what is stated.

For a start I was given two options.

1/ Build a new family tree by adding names.

2/ Already have a family tree. Import the names into this site.

I chose option 2 and added the names by uploading a Gedcom. Quick and easy. No problems with that like some report occasionally.

I then went to "Edit" > "files" > "backup/download".

This is what it states -

{"Backing Up your Family Tree

Don't lose your data. Make a backup of your site and download it to your computer. You can then restore your site from your backup at any time. This feature is not avaliable to "Free Sites". Upgrade your site and take advantage of this and several other features that are currently not enabled on this site.

Backups are GEDCOM (a standard genealogy format) text files which you can import back into TribalPages or any of the several applications that accept GEDCOM files."}

If I had taken Option 1 I would be using Tribalpages to build my tree. All the work involved. I went through that many years ago when I started using T/P for family history purposes.

Having built my tree in Tribalpages I would now find I could not copy and back up in my own computer because I cannot download a Gedcom. I would have been put in the position of upgrading to a paid site or losing my work.

Tribalpages - If you are going to try to put the pressure on new members to upgrade to a paid site then you should make it clear at that point in OPTION 1 that a back up and a Gedcom from the Tribalpages site is not possible in a free site. They need to have another family history program to build the tree and save a backup. Not let them find out later that they cannot save the massive amount of data that they may have put in their new site.

I know that you say this elsewhere but to look at it from a possible new members point of view I went to -

https://www.google.co.nz/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=Tribalpages.com

and

http://www.tribalpages.com/signup5.html

Also I can go to -

http://www.tribalpages.com/freefamilytree.html

and be told its free to join. I click on that and are taken to the sign up page. No mention of what is free and what is not. I quickly scanned the agreement as I read that once upon a time and did not wish to go through it again in detail. I did not see anything about upgrades and costs in my quick scan.

I think that Les certainly has a good point when he says that even members with free sites have the right to be able to save what they have entered when building a tree. They own the data and you are asking payment to retrieve the information for use as a backup.

Personally I don't care for myself as I have a paid site. I am more concerned for new members and the reputation of Tribalpages in which have my site. I don't need to

AS
Alan Scott
  website
I have just started up a new free site to see for myself what is stated. For a start I was given two options. 1/ Build a new family tree by adding names. 2/ Already have a family tree. Import the names more ...
into this site. I chose option 2 and added the names by uploading a Gedcom. Quick and easy. No problems with that like some report occasionally. I then went to "Edit" > "files" > "backup/download". This is what it states - {"Backing Up your Family Tree Don't lose your data. Make a backup of your site and download it to your computer. You can then restore your site from your backup at any time. This feature is not avaliable to "Free Sites". Upgrade your site and take advantage of this and several other features that are currently not enabled on this site. Backups are GEDCOM (a standard genealogy format) text files which you can import back into TribalPages or any of the several applications that accept GEDCOM files."} If I had taken Option 1 I would be using Tribalpages to build my tree. All the work involved. I went through that many years ago when I started using T/P for family history purposes. Having built my tree in Tribalpages I would now find I could not copy and back up in my own computer because I cannot download a Gedcom. I would have been put in the position of upgrading to a paid site or losing my work. Tribalpages - If you are going to try to put the pressure on new members to upgrade to a paid site then you should make it clear at that point in OPTION 1 that a back up and a Gedcom from the Tribalpages site is not possible in a free site. They need to have another family history program to build the tree and save a backup. Not let them find out later that they cannot save the massive amount of data that they may have put in their new site. I know that you say this elsewhere but to look at it from a possible new members point of view I went to - https://www.google.co.nz/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=Tribalpages.com and http://www.tribalpages.com/signup5.html Also I can go to - http://www.tribalpages.com/freefamilytree.html and be told its free to join. I click on that and are taken to the sign up page. No mention of what is free and what is not. I quickly scanned the agreement as I read that once upon a time and did not wish to go through it again in detail. I did not see anything about upgrades and costs in my quick scan. I think that Les certainly has a good point when he says that even members with free sites have the right to be able to save what they have entered when building a tree. They own the data and you are asking payment to retrieve the information for use as a backup. Personally I don't care for myself as I have a paid site. I am more concerned for new members and the reputation of Tribalpages in which have my site. I don't need to
My previous message must have been too long as the last bit did not appear. Here is the missing bit at the end -

Personally I don't care for myself as I have a paid site. I am more concerned for new members and the reputation of Tribalpages in which have my site. I don't need to upgrade my free sites and would delete these before doing so. I am more concerned about the new members who may not know that they cannot save and download a copy until it is too late and they then find they have been wasting their time. OR THEY PAY UP.

From your view point it is probably fine if they upgrade and you make more money. No complaints as long as they clearly know what they are getting from the start.

HAVE YOU DONE THAT. YOU DECIDE.

I think not.

Alan Scott

TribalPages.com
TPSupport
LM
Lisa Masters
so, free websites don't get this option? that's what it looks like
AS
Alan Scott
  website
so, free websites don't get this option? that's what it looks like
Hi Lisa,

Obviously you cannot get a discount on a free site.

I could say this is T/P's way of trying to offset not allowing new free site owners to download and save their own material. Encourage upgrading. However T/P have had these discounts in the past. Must be a coincidence they have brought one out now ??. Fine for those who want a paid site.

TRIBALPAGES SUPPORT tell us what you intend to do about free sites from the past. When do you intend to stop downloads from these sites. At present you are penalizing new sites and still allowing downloads from old free sites. You get a lot of advertising revenue from free sites. How much of this will you lose as members delete free sites or don't start new free sites ?

Incidentally, does not show the discount as yet when I click on "pricing". My subscription expires end June. Can I take out the discounted rate now for the period 1st July 2016 to 30th June 2017.

LM
Lisa Masters
Hi Lisa, Obviously you cannot get a discount on a free site. I could say this is T/P's way of trying to offset not allowing new free site owners to download and save their own material. Encourage more ...
upgrading. However T/P have had these discounts in the past. Must be a coincidence they have brought one out now ??. Fine for those who want a paid site. TRIBALPAGES SUPPORT tell us what you intend to do about free sites from the past. When do you intend to stop downloads from these sites. At present you are penalizing new sites and still allowing downloads from old free sites. You get a lot of advertising revenue from free sites. How much of this will you lose as members delete free sites or don't start new free sites ? Incidentally, does not show the discount as yet when I click on "pricing". My subscription expires end June. Can I take out the discounted rate now for the period 1st July 2016 to 30th June 2017
you know, I am not one to argue about free stuff. My husband and I own and operated a gas station/convenience store seven days a week and free stuff has open our eyes a lot. You give something free to someone and than they want it all, all the time free. As for tribal pages you just can't beat the paid sites and have a lot for your money and they still beat what others have to offer. Been there done that and I still keep coming back here.

For relying on someone else' server to store your stuff really isn't a good idea. Hey for the price of external drives today buy yourself, not you for say, but the one who wants protection of there own data.

sorry I'm not much help to argue this.

Lis-

how much snow did you get?

AS
Alan Scott
  website
you know, I am not one to argue about free stuff. My husband and I own and operated a gas station/convenience store seven days a week and free stuff has open our eyes a lot. You give something free to more ...
someone and than they want it all, all the time free. As for tribal pages you just can't beat the paid sites and have a lot for your money and they still beat what others have to offer. Been there done that and I still keep coming back here. For relying on someone else' server to store your stuff really isn't a good idea. Hey for the price of external drives today buy yourself, not you for say, but the one who wants protection of there own data. sorry I'm not much help to argue this. Lis- how much snow did you get
Hi Lisa,

As you would know you get what you pay for. On the other hand something can be taken away and cause discrimination against a group. In this case new free sites are being discriminated against compared with old free sites. I like systems where it is equal for all. Pay for extras. That is fine. No problem with that as long as everyone is made clearly, well aware, in advance, what they have to pay and what they get for that. And, its equal for all in that group.

No snow where I live in Christchurch. New Zealand. Mid Summer here and temperatures vary, at present around 20C up to 30C. I have seen on TV the snow in eastern parts USA. Not nice at all. Best wishes to all in the USA who have been affected by the snow. I hope things are improving.

AS
Alan Scott
  website
TO TRIBALPAGES SUPORT - PLEASE EXPLAIN THIS.

When I click on EDIT for my free sites I am being offered a 50% discount as a "dedicated genealogist" if I upgrade. Deal applies to 25th Feb. 2016. Yet via Forum you are only offering a 25% reduction to members.

Can I renew my paid site for an additional 12 months with the "DEDICATED GENEALOGIST" deal of 50%. No doubt members who already have paid sites would appreciate this gesture. Most members who already have paid sites are undoubtedly "DEDICATED GENEALOGISTS".

=================================================================================

50% Off Annual Subscription

Site: Scott`s from Co. Londonderry, Ireland

Item: 1 Year Subscription

Expires: This discount ends on Feb 25 2016

Premium Site

--------------------------------------------------------------------------------

List Price: $36.00

Discount: $18.00

Price: $18.00

Deluxe Site

--------------------------------------------------------------------------------

List Price: $48.00

Discount: $24.00

Price: $24.00

===============================================================================

L
Les
  website
Hi Tribal Support, this is not an answer or an explanation from you.

YOU MUST Explain how a FREE SITE member can RETRIEVE their tree from your site, as you have agreed that it is their property, and not yours to withhold.

As you have mentioned you Upload and hold all infromation from Free or Paid sites the same way, so their is no difference other than the FEE that you seem to want to impose on FREE sites to do this.You get paid from the advertiements on these sites, yet it is so simple for a Member to remove this from their sites, therefore no fee from this for you.

Not one of these Paid or Free sites are using Tribal Pages as a CLOUD, but as a legitimate Family Tree program to be shared and possibly be viewed .

CAN I HAVE AT LEAST A GENUINE REPLY FROM YOU OR FROM Ravinder Rao..

Regards

Les

AC
Amanda Cooper
  website
Hi Tribal Support, this is not an answer or an explanation from you. YOU MUST Explain how a FREE SITE member can RETRIEVE their tree from your site, as you have agreed that it is their property, and more ...
not yours to withhold. As you have mentioned you Upload and hold all infromation from Free or Paid sites the same way, so their is no difference other than the FEE that you seem to want to impose on FREE sites to do this.You get paid from the advertiements on these sites, yet it is so simple for a Member to remove this from their sites, therefore no fee from this for you. Not one of these Paid or Free sites are using Tribal Pages as a CLOUD, but as a legitimate Family Tree program to be shared and possibly be viewed . CAN I HAVE AT LEAST A GENUINE REPLY FROM YOU OR FROM Ravinder Rao.. Regards Le
I'm leaving this here after several attempts to reach customer support. I renewed my annual subscription like I have ever year. It has been processed (I have confirmation from my bank). Yet when I login to my T/P account it says I have x amount of days till my subscription expires & I am also getting e-mails to that effect. Can someone please contact me ?!?!
TribalPages.com
TPSupport
I'm leaving this here after several attempts to reach customer support. I renewed my annual subscription like I have ever year. It has been processed (I have confirmation from my bank). Yet when I more ...
login to my T/P account it says I have x amount of days till my subscription expires & I am also getting e-mails to that effect. Can someone please contact me ?!?
On Feb 2 you made a payment towards the "Ayers Family Tree". We did not receive any other payment.Did you make another payment? Or was this applied to the wrong Family Tree?
AC
Amanda Cooper
  website
On Feb 2 you made a payment towards the "Ayers Family Tree". We did not receive any other payment.Did you make another payment? Or was this applied to the wrong Family Tree?
It was applied to the wrong tree. It was suppose to be applied to the Hoyle Cooper Family tree.