Newsletters opt-out reset request

Discussion in Technical Forum started by Dan Palija, Sep 26, 2016
DP
Dan Palija
  website
I see that TP Support reset the opt-out setting for Alan Scott's newsletter on Sept. 20. I have been asking for months for a reset in my 2 tribal pages sites with no response about it; am I doing something wrong? My last request was on Aug. 8 - here is another one - please reset the newsletter opt-out indicator for Juliana Palija Van Meter in our Palija and in our Kerechanin TP family trees. She opted-out years ago but now would like to get both of the newsletters again. Thank you.
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AS
Alan Scott
  website
You should be able to do that for her. My situation sounds different as I opted out of the newsletter for another persons site and in doing that it also stopped the newsletter for my own site coming to me. You might call that a glitch in the TP program.

In your site, go to edit > dashboard and make sure you have her as an invited guest. If not do this. Also click on "newsletters" and ensure that her name is ticked.

Tribalpages probably thought you could do this yourself whereas in my case that was not possible without the help of the owner of the tree I opted out from. I was having trouble contacting that person.

Try that, if it does not work then you will have to continue asking TP for support.

TribalPages.com
TPSupport
We have reset the opt out flag.
DP
Dan Palija
We have reset the opt out flag.
Alan: Thanks for your response.

TPSupport: Thanks for the reset.