Does ADMIN read messages Technical Probl

Discussion in Technical Forum started by Sandra Cross, Oct 30, 2016
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Sandra Cross
I subscribed for a 12 month membership to this website in June 2016 ending June 2017.

At the moment I cannot use the features of this website as stated.

I am now classified as a "Free member" and have the cart on my membership page suggesting I upgrade.

I have the receipt from the transaction of my subscription on here.

ADMIN please fix this problem. I have been waiting for over a week now ....please fix.

I have sent messages to the contact us here on the website and private message on the Facebook page.

I think I should be compensated for the inconvenience.

TribalPages.com
TPSupport
Your website "My Ancestral Journeys" is a paid standard site. It should not show as Free. Is that what you are seeing?
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Sandra Cross
Your website "My Ancestral Journeys" is a paid standard site. It should not show as Free. Is that what you are seeing?
Hi TPSupport,

Yes that is correct it is showing as Free not as a subscription which it should be and I cannot use any of the features. Can you tell why this is happening please?

Cheers

TribalPages.com
TPSupport
Hi TPSupport, Yes that is correct it is showing as Free not as a subscription which it should be and I cannot use any of the features. Can you tell why this is happening please? Cheers
Hi Sandra,

You are right. That site should have been a Standard site and not a Free one. We have fixed this. We apologize for the error and are investigation this.

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Sandra Cross
Hi Sandra, You are right. That site should have been a Standard site and not a Free one. We have fixed this. We apologize for the error and are investigation this.
Hi TPSupport,

I really appreciate your help with the problem the cart is now gone, I haven't logged into it yet.

Thank You!

I am a bit confused now could you tell me please?

If I create another website (The Penrose Cobblers) is that covered under my current subscription? OR do I have to pay for that one too? These trees are each side of my parents.

Cheers :)