Thanks for updating me.
Ellen
Here is an instance that admittedly Tribal Support are doing their best, but there are lots of MEMBERS such as myself that have been on TP since 2003. I have always kept my Originals safe off the INTERNET, but 2003 to 2010 is a lot for TS to do.
Hopefully they can do this, as our Family Trees will be in a mess..
Les
We are working backwards in time, restoring access to more recent pictures first. Currently we have restored all pictures till October 2010. We still have a few more years to go. Should be done in 48 hours. We will keep you updated on our progress.
Thank you for your patience.
It was primarily for Members who do not keep their originals
Case in point below from a MEMBER
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Thank goodness they have not gone for ever as I've been adding to my pages since 2008. Hopefully you will be able to restore them soon.
Thanks for updating me.
Ellen
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Also members are using a type of CLOUD to keep their items in.
Here in GB we are constantly seeing in our Newspapers that these are easily hacked, and Persons of some note, are being blackmailed. This only goes to show that the INTERNET is not safe for storage,
Thank you Tribal Support for all your GOOD WORK over the years.
Regards
Les
Ellen
is there an easy way to save our pictures/files within TP? the pictures aren't actually retrievable from the GEDCOM file, which to me means if you ever have to upload the GEDCOM you will need to search out all your attachments
going to be a big job for us
If you mean how to download the photographs from TP to your own PC it is relatively easy. If this is what you want to do let me know
Regards
Les
I did write to you earlier today regarding my disappointment (before seeing your message) via your 'Contact us' link... It would be impossible to access them again and no doubt it would take months to sort out those proofs & photos again... So I thank you for your expertise and hope to see my images again at your earliest convenience.
Fortunately I have bought Custom USB Flash Drives & DVDs in the past - so could possibly download or do screen shots from one of those sources.
Related Link:Click Here
You fixed your problem quicker than expected. Well done.