STILL UNHAPPY!!!

Discussion in Technical Forum started by Cyndi Hanes, Jun 11, 2012
CH
Cyndi Hanes
I have heard nothing now in almost a week, still unable to upload a gedcom - PLEASE HELP!!!!!!
SZ
Steven Zannos
Cyndy they don't care at all. I start thinking to sue them. They did a mess with my sites.

Any way tell me what Operation System and Browser you are using. For some reason lately they did something and ged files coming from Mac don't load.

CH
Cyndi Hanes
Cyndy they don't care at all. I start thinking to sue them. They did a mess with my sites. Any way tell me what Operation System and Browser you are using. For some reason lately they did something and ged files coming from Mac don't load.
It is very frustrating. I am using the newest windows and I have tried thru both Explorer and Firefox, neither works.
SZ
Steven Zannos
It is very frustrating. I am using the newest windows and I have tried thru both Explorer and Firefox, neither works.
Was it ok before? same OS same Browser ? In my case it was always ok withe Mac Snow Panther and Safari or Firefox. A month or so ago something change and I only can upload via Windows XP and Explorer through VMware Fusion (virtual).
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Cyndi Hanes
Was it ok before? same OS same Browser ? In my case it was always ok withe Mac Snow Panther and Safari or Firefox. A month or so ago something change and I only can upload via Windows XP and Explorer through VMware Fusion (virtual).
Yes It was fine.
TribalPages.com
TPSupport
Yes It was fine.
We have responded to your email a couple of times. If the zip file is 12Mb, the original must be close to 100Mb. What is the size of the original file? Very large uploads will timeout the connection between TribalPages and your computer.
CH
Cyndi Hanes
We have responded to your email a couple of times. If the zip file is 12Mb, the original must be close to 100Mb. What is the size of the original file? Very large uploads will timeout the connection between TribalPages and your computer.
I have received one email since my last reply to you and it was today ----

I have responded on here and via email - the size is

before zip 174980KB, zipped 12110 KB

TribalPages.com
TPSupport
I have received one email since my last reply to you and it was today ---- I have responded on here and via email - the size is before zip 174980KB, zipped 12110 KB
We have set a maximum gedcom file size of 60Mb. When we set the limit, it did seem like 60Mb would be large enough, but your file (170Mb) is three time the limit. Our development is considering increasing this limit. We will let you know once we have made a decision.
CH
Cyndi Hanes
We have set a maximum gedcom file size of 60Mb. When we set the limit, it did seem like 60Mb would be large enough, but your file (170Mb) is three time the limit. Our development is considering increasing more ...
this limit. We will let you know once we have made a decision
So why am I paying for a deluxe, unlimited names, database?