FIRST REPORTED BY MESSAGE TO TP ON 13th JUNE 2018

- No Reply or Acknowledgement Yet - Here is what I sent:

REPORTING A PROBLEM regarding... The Rumble DNA Tree

Location: https://rumblewoodford.tribalpages.com

Deluxe Website (expires 25 Nov 2018)

- why such an early expiry when I only just paid for it?

Last Edited: Jun 12 2018

I promoted my son to be Administrator and he suggested that we change the Tree to a DNA Tree as 8 Members of our Family are all DNA Members of Ancestry and we have many Matches that we have verified to our Family Tree.

I had paid for the website, but thought it would be OK to start again, but it is now not functioning properly at all. My son Steven Anthony Rumble is the Main Name.

Names can only be seen if you type them in the box - and if you click on them the Tree does not appear... there were only 3 Names Steven's, mine and his Father - Alan Rumbles... but only Steven's name is visible on the Tree.

I added a photo of one of our DNA tree Matches to Steven's Name - but his name did not appear & when I tried to add it, it did not attach.

I added Steven's daughter Lucy's name in one of the 5 boxes below his Name (he only has one child), but it does not appear on the Tree either - but now appears on the Name List.

I added another DNA Photo Tree of Steve & his daughter... there Names were on the Name list, but again, when I tried I could not add either of their names.

Click on Tree and you see a Tree with only one Name - Steven and although his parents and daughter are on the list... they do not appear.

Please can you sort it out or preferably we could start a new tree to prevent any further issues - which could be called...

Rumble DNA Tree

https://rumbleDNAtree.tribalpages.com

Hopefully the subscription I paid can be added to the new Tree.

I look forward to your response asap.

My son has since tried several times to add names by same issue - Please sort it out for us - or give a Refund.

Thanks.

There is only one name in https://rumblewoodford.tribalpages.com. It is possible that you had signed into a different family tree. To be sure you are working on the correct family tree, please sign-out of the previous site first by clicking on the sign out link in to top right.

Thanks for replying TPSupport

Are you saying that I cannot have more than one Tribal Pages website open at a time?

If so, that is a disappointment, because I wanted to add only the DNA Verified Names onto the new website by copying information I have added on my Main website.

New Website is:

The Rumble DNA Tree

Location: https://rumblewoodford.tribalpages.com

Main Website is:

The RUMBLE'S, HUTCHINS, HOSKINS, POTTER & CHURCHILL Families

Location: https://p0tter.tribalpages.com

Originally we uploaded a GED File of over 1000 Names to the new website that consisted of my Son & his Partner's Tree which uploaded ok, but rather than duplicate what I am doing on the Main Website - which has most of those names anyway, we thought (as 9 of us have submitted our DNA to AncestryDNA & we are working through DNA Matching of our Ancestral Lines) we would change it to a DNA Tree.

So my son deleted the Tree and changed the Name of it

in order to start again Name by Name - and that is when we encountered this problem...

There is only one Name - not by choice - that is all we can add. Both I and my son have tried many times to add names and images, but no image will upload and Names do not appear when added - there is a technical issue with the Tree now.

I just tried it again... Logged in on Edit Mode to the new DNA Tree - Went to Tree View - absolutely nothing visible - yet as you saw, my son's name has been added.

Then I just tried again to add his Father in the Father box... All looked normal as I added his Name & Surname & Date of Birth & Place of Birth... I pressed 'SAVE' and no name was added.

The problem of being unable to add Names continues.

I also just tried to add my son's image - the photo uploaded, but was not attached to any names... which it automatically does normally when you add it on a profile... So I clicked at the names - there are now two there - my son's and his father's name... I clicked on my son's name & got...

This photo is not attached to any name.

To attach this photo to a name select a name from a list and click the "Attach" button.

Tried again to add it to both names - and got the same.

Then I clicked on OK (or Save) in an attempt to save the image anyway... and I got...

?? has no pictures.

Click the "Upload Photos" button to send one or more pictures from your computer.

Cannot Build Tree at all.

So much time wasted on this! Very, very frustrating.
Related Link:Click Here

Dear TPSupport,

In answer to your Question - we are definitely not signing into a different Tree.

Secondly, although I may have been editing while being also signed in on other tabs to edit mode on my other Main website... My son is using his computer at his house and is only logging into Edit mode on the New website - he has certainly been trying to build this website without ant other Tribal Pages websites open.

Oh dear! I just tried logging out and then clicked on the Edit tab and logged into the New website - The Rumble DNA Tree - and my son's Name as the main person has disappeared... but his Father's name that I tried to add earlier, has now become the main person. Plus under the Name Alan Rumble are the spaces for 3 children - when we only have two!

I looked to the left on the Home Pages and the images I have previously added are there, but cannot be attached to any Names... or should I say the One & Only Name on the website which is now my husbands - who is completely computer illiterate... so somehow we need to get my son's name back as Administrator - he is a fully Qualified Microsoft Professional - yet he cannot build this website.

Please sort it out asap... this is getting tedious.
Related Link:Click Here