PROBLEMS UPLOADING IMAGES AGAIN

Discussion in Technical Forum started by Linda May Rumble, Jun 20, 2018
LR
Linda May Rumble
  website
Problems Uploading now on my Main Website.

I press Upload

I choose 1600 x 1600

I upload the image of the Marriage Register

I press 'Submit'

I get: Success! Processing, please wait ..

I wait & wait & Wait & Wait & WAIT... Tried waiting up to 10 minutes - NOTHING HAPPENS...

I Click 'View' 'Family' and check if anything there - NO.

I have wasted the past hour - even reduced the image by 50%, but it still will not upload.

Getting very annoyed now with Tribal Pages.

I have paid my Subscription Charges and would not be so upset if I got an answer - but rarely do.

I am elderly with a terminal illness - my days are numbered and this time I am wasting is extremely annoying - and upsetting. I want to leave my family with as much information as possible about their ancestors - Will you at Tribal Pages please sort out this issue as soon as possible.

You really cannot charge for a website that does not work. AND you should not charge for a Technical Service that you are Not providing. We cannot ring you or get in contact any other way than by email or here.

PLEASE LISTEN & PAY ATTENTION TO YOUR MEMBERS & AT LEAST HAVE THE DECENCY TO ANSWER.
Related Link:Click Here

TribalPages.com
TPSupport
We were able to upload test pictures to your family tree without any issues. Are you still having this problem?
LR
Linda May Rumble
  website
We were able to upload test pictures to your family tree without any issues. Are you still having this problem?
Dear TPSupport

I have been adding images successfully over the past couple of days... so hopefully that is the end of that issue.

However in checking images I have found (several months ago) that the dates I added have been reduced to just the year on many images... very disappointing, because with some profiles this alters the order and I now eg. get the Obituary image coming up before the Death Certificate when they are in the same year.

I have re-edited the dates on many over the past few months, but sadly did not keep a record of dates on everything - so unless the image or the words I added contains the date, I am unable to add that lost detail now. Eg. The actual Retirement Date on my Mother's Retirement Party photograph which now just says 1986... sadly there is no way I can get back that lost detailed information of the day she retired.

Just letting you know... maybe this happened when you changed over the server - because it has affected many of the images I added years ago - I have been building my website since 2004.