|TP ignoring us? Not always, but all too often.|
Here's a comparison - MacKiev, who have taken over development & sales Of Family Tree Maker have a 24/7 Chat line. You can not only contact them, but you can chat with an "expert" in order to solve any problem you have - any time. Now, I know that would be very expensive, and perhaps TP couldn't afford that level of support but I'm sure that they could support more than they currently provide.
Example of both ends of the spectrum of support when you compare the two.