OH YES! They are totally ignorant and treat us shamefully as they never reply to our questions.
It's gotten pretty bad recently. But in all fairness, one gets what one pays for. As far as I know, TP is relatively cheap in their subscription rates, as compared to the other genealogical sites. And their features are still quite good. Besides, much of the claimed "thousands of family tree sites" are freebies that are dormant. I've suggested before that they should be swept clean, then maybe the hosting fees TP pays will go down, and then the Indian guy running the show can get better pay and/or stop being a deaf-mute. Need some levity here, eh?