Website Issues

Discussion in Technical Forum started by Leatrice Roseplatz-Boe, Mar 28, 2022
LR
Leatrice Roseplatz-Boe
  website
No names are appearing in dropdown boxes when trying to add spouse/child & when an individual's information is edited, any connections (to spouse/child) *disappear*-- as if the already completed connection(s) were severed by the site. This has been an issue for over a month; at first thought it might be an issue on my part, but this is a problem on both Windows & Mac operating system (using Chrome with no issues until this) or a website update-- if this is the case then *please please!* fix it! I have over 9 single space pages of who is the child of whom.... And yes, I am signed in to be able to edit when this happens.

Help!

-Leatrice

TribalPages.com
TPSupport
We have fixed this. When a family tree has over 2000 names we do not display every name in the drop down lists, instead we split it into two drop downs, one for last names and one for corresponding first names. Due to a glitch in the system this stopped happening automatically for some family trees and caused the issue you have been seeing. We have fixed this.

Sorry for the inconvenience this has caused you and thank you for bringing this to our attention.

LR
Leatrice Roseplatz-Boe
  website
We have fixed this. When a family tree has over 2000 names we do not display every name in the drop down lists, instead we split it into two drop downs, one for last names and one for corresponding first more ...
names. Due to a glitch in the system this stopped happening automatically for some family trees and caused the issue you have been seeing. We have fixed this. Sorry for the inconvenience this has caused you and thank you for bringing this to our attention
OH THANK YOU THANK YOU!!!!

And the type-to-search function/addition is *so much nicer* than having to scroll through a ginormous list of names.

Thanks for the promptness.

Cheers!

Leatrice